#FAQ

Yes, it is necessary to register your account on Surgisell to shop. By registering your account, you will have personalized shopping experience and have complete access to your Account Profile, Address Book, Order History, Quotations, Wishlist, Returns etc. Your account information and transactions remain safe & secure as we are using highest best-in-class security encryption (SSL) on our website  to protect data.
It is easy to update your Surgisell account and view your orders any time through 'My Account'. My Account' allows you complete control over your transactions on Surgisell. Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, find details about your order's history and your wishlist.
You can save the products you like in your wishlist for future purchase so that you do not waste time searching for them later. Please note that the price and availability of products remain subject to change. Your Wishlist serves only to remind you of products that you want to buy.
You can Reset your password by following the steps as below: • Click on Login Account  option • Click on Forgot Password option • Enter your registered Email id or Mobile No. and you will receive a link to reset your password.
You don't worry! We are committed to safeguarding your personal information. The personal information collected is done to enable us to send you the products you have ordered and to validate your identity, as well as to provide us with a way to get in touch with you if the need should arise. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. We do not pass on your personal information to anyone. In case you need more details please go through our privacy policy .
For retail orders, we only ship within India. we don’t entertain retailing outside india.
You can find out if Surgisell delivers to your location by using the pincode checking service ability tool located on all product pages. Surgisell keeps updating the list of serviceable Pin Codes. So, if delivery option is not available right now, please come back to see if this has changed.  But still If you need a product urgently and delivery is not available at your location, you can contact us on our email : order@surgisell.com
Unfortunately, you can't order Out Of Stock product, but please use the "Notify Me" feature and we will let you know once it is available for sale at surgisell.in
On the completion of payment process, you will get a confirmation that your payment has been processed successfully. You will get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order details. 
You can cancel your order before it reaches the "Order shipped" state but an order cannot be cancelled if it is already shipped. Any changes in product & quantity can be done before shipping . You can cancel an order by doing following steps : 1. Go to 'My Account' option 2. Then choose 'Orders History' option 3. Find the Order Number you want to cancel here and press 'Cancel Order' button .
As soon as we ship your order, you receive an e-mail and sms notification with a link to track your order. You can also track an order by visiting my order section from your account OR you can use option to check status of your order with below steps: 1. Enter your registered email id. 2. Enter your Order no. and by pressing 'Check Status'  option you will get the complete tracking details of your order.
If you find, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Write to our email - order@surgisell.com with picture &  mentioning your Order ID. We will look at immediately and ensure that a brand new replacement is issued to you with no additional cost. 
All orders above Rs.599 will be delivered free (no shipping charges).We bear all the GST/sales tax and there is no additional charges that you have to pay at the time of the delivery. You will pay exact amount which is shown on your invoice (except entry tax if applicable).
We always ship your orders by leading and best logistics partners available at your location. Usually we will dispatch an order within 24-48 working hours. The delivery time of your order depends upon your location after dispatch. It can be deliver between 2-3 working days in Metro Cities. For the rest of cities it would take 2-6 working days. Deliveries to North East region may take 3-8 working days or longer. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.